Advanced Features

The Advanced Features for Revelation helpdesk are like the double-black diamond ski slope - not for the casual user.

 

Be advised: Making changes to these features can seriously affect how and what is viewed by staff, and the functionality of the product for your users.

Permissions

From the Permissions tab, set the functionality available by Access Level or by Team.

Ticket Access Control

The Ticket Access Control panel allows Super Admins to control which tickets can be seen by Access Level, Team and/or Staff.

Phrase Per Team

Set System Phrases, and then create specific phrases for a Team. It's a Call for the Tech Team, but an Incident for the Engineering Team. Can also be set for Asset Phrases and User Phrases.

Enhanced Custom Email Notifications

Custom email notifications can be customized by client type, and using the Phrase Per Team control.